Margaret Fox Floral Art Products, Unit 9 Beauchamp Business Centre,
Sparrowhawk Close, Malvern, Worcestershire. WR14 1GL

Delivery & Returns

DELIVERY COSTS

All our deliveries are dispatched using first class royal mail delivery and the options below are for the UK only. For international delivery please contact us so we can quote the relevant fee.

You have two options for delivery

  • FIRST CLASS STANDARD DELIVERY
  • FIRST CLASS RECORDED DELIVERY

Our postage cost for standard delivery are as follows

  • Orders up to £10.00 are £2.25
  • Orders from £10.01 to £75.00 are £3.50
  • Orders over £75.00 are £5.00 and will automatically sent by recorded delivery.
  • All orders sent by recorded delivery will be charged at £5.00 flat rate.

 

What if my order does not arrive?

Please contact us if your parcel does not arrive by phone or by email. We will recommend that you contact your local sorting office as packages may have been returned there, sometimes cards are not left. Please note that Royal mail does not class orders are missing until 15 working days have passed from despatch. We are unable to put a claim until this date has passed. In the event that goods are retuned to us we will contact you and rearrange delivery at a cost to you. Should you wish to cancel the order a refund will be issued minus the original delivery charge.

 

Refunds

We want you to be happy with the products that you have purchased but if you find that they are not quite what you wanted please give us a call or email us with the problem and we will see if we can find an alternative. Please contact us within 7 days of the purchase. We are happy to accept back good which are unused and in resalable condition, they must have all their original packaging intact and labels in place. Once you have contacted us and we have agreed that goods can be returned we will give a 14 days for the goods to be received. Goods must be returned using recorded delivery. Once the goods have been returned and inspected and accepted as in resalable condition a refund will be issued to the value of the original cost of the goods excluding any postage costs.